Terms & Conditions
The terms governing your use of SerendiaTours services and travel bookings.
Acceptance of Terms
By accessing the SerendiaTours website, submitting an inquiry, or confirming a booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms apply to all visitors, users, and customers who access or use our website at serendiatours.com and all associated services.
Bookings & Reservations
All bookings made through SerendiaTours are subject to the following terms:
Inquiry & Quotation
Submitting an inquiry does not constitute a confirmed booking. We will provide a detailed quotation based on your requirements.
Booking Confirmation
A booking is confirmed only upon our receipt of the required deposit and issuance of a written Booking Confirmation by SerendiaTours.
Accuracy of Information
You are responsible for ensuring all traveler details, travel dates, and service requirements provided to us are accurate and complete.
Group Bookings
For groups of 10 or more travelers, special group terms and pricing may apply. Please contact us for a tailored group travel proposal.
Payment Terms
The following payment schedule applies to all bookings unless otherwise stated in writing:
| Timing | Amount Due | Notes |
|---|---|---|
| At Booking | 30% of total package cost | Non-refundable deposit to confirm reservation |
| 60 Days Before Departure | 50% of total package cost | Partial balance payment |
| 30 Days Before Departure | 100% of total package cost | Full payment required |
| On Arrival (if applicable) | Local service charges only | Gratuities and personal expenses |
Accepted Payment Methods
- Bank Transfer (USD / GBP / EUR / LKR)
- Credit / Debit Card (Visa, Mastercard)
- PayPal (international transactions)
- Western Union / MoneyGram
Currency & Pricing
Quoted prices are in USD unless otherwise specified. Exchange rates are indicative. Final amounts in LKR will be calculated at the prevailing rate on payment date.
Cancellation & Refund Policy
If you need to cancel your booking, please notify us in writing immediately. The following cancellation charges will apply based on the time of cancellation before your travel start date:
| Days Before Departure | Cancellation Charge |
|---|---|
| 61 days or more | Loss of deposit only (30%) |
| 31 – 60 days | 50% of total package cost |
| 15 – 30 days | 75% of total package cost |
| 0 – 14 days / No Show | 100% of total package cost (no refund) |
Force Majeure
SerendiaTours shall not be held liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
In such events, we will work collaboratively to provide alternative arrangements or credits where possible. We strongly recommend all travelers obtain comprehensive travel insurance prior to travel.
Travel Documents & Insurance
It is the traveler's sole responsibility to ensure all necessary travel documents are valid and meet the requirements of Sri Lanka and any transit countries.
Passport Validity
Your passport must be valid for at least 6 months beyond your intended travel dates. We are not responsible for entry refusals due to invalid documents.
Visa Requirements
Sri Lanka requires most foreign nationals to obtain an Electronic Travel Authorization (ETA) prior to arrival. Visa requirements vary by nationality — please verify with the Sri Lanka Department of Immigration.
Health Requirements
Some destinations may require specific vaccinations or health certificates. Please consult your healthcare provider and check current Sri Lanka travel health advisories.
Travel Insurance
We strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and personal liability. SerendiaTours cannot accept liability for losses that would be covered under standard travel insurance.
Limitation of Liability
SerendiaTours acts as a travel organizer and coordinator. While we take every care to select reliable service providers, we must note the following limitations:
- We are not liable for any injury, illness, loss, damage, or expense incurred by travelers during their trip.
- We are not responsible for acts or omissions of third-party service providers (airlines, hotels, transport operators, guides).
- We are not liable for any indirect, incidental, or consequential loss including loss of enjoyment or opportunity.
- Our total liability in any claim shall not exceed the total amount paid by the traveler for the affected services.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
Traveler Conduct
We expect all travelers to behave responsibly and respectfully during their travels with SerendiaTours. This includes:
Intellectual Property
All content on the SerendiaTours website — including text, photographs, videos, logos, itineraries, and design elements — is the exclusive property of SerendiaTours / Lanka Travel Gateway Holidays or its licensed contributors, and is protected under copyright law. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent. Unauthorized use may result in legal action.
Governing Law & Disputes
These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Dispute Resolution Process
- In the first instance, disputes should be raised directly with our customer support team.
- If unresolved, mediation through an agreed neutral third party may be pursued.
- Legal proceedings shall only be initiated as a last resort.
Customer Support
We are committed to providing exceptional support before, during, and after your journey. Our team is available to assist with any questions, concerns, or emergencies.
Support Hours
- Mon–Fri: 8:00 AM – 6:00 PM (Sri Lanka Time)
- Saturday: 9:00 AM – 3:00 PM (Sri Lanka Time)
- WhatsApp: 24/7 for active travelers
- Email: responded within 2 business days