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Legal Document

Cookie Policy

How SerendiaTours uses cookies to enhance your browsing experience and personalize your journey.

Effective 23 August 2026

This Cookie Policy explains how SerendiaTours uses cookies and similar tracking technologies on serendiatours.com. We are committed to transparency about the data we collect and how we use it.

Section 1

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

What they contain

A small amount of text data — typically a unique identifier, website name, and some numbers.

How long they last

Session cookies expire when you close your browser. Persistent cookies remain until their expiry date.

Are they safe?

Cookies themselves cannot harm your device or run programs. They are simply data files.

Section 2

Cookies We Use

SerendiaTours uses the following categories of cookies. For each type, we describe their purpose, examples, and whether they can be disabled.

Strictly Necessary Cookies

Always Active

These cookies are essential for the website to function correctly. They enable core features such as page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie NamePurposeDuration
session_idMaintains your active session across pagesSession
csrf_tokenPrevents cross-site request forgery attacksSession
cookie_consentRemembers your cookie consent preferences1 year
These cookies cannot be disabled as they are required for the website to function.

Performance & Analytics Cookies

Optional

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website’s performance and user experience.

Cookie NamePurposeDuration
_ga, _gidGoogle Analytics — tracks page views, traffic sources, and user behaviorUp to 2 years
_ga_[ID]Google Analytics 4 — session data and conversion tracking2 years

Functional / Preference Cookies

Optional

These cookies allow the website to remember choices you make (such as language preference or currency display) and provide enhanced, personalized features. Disabling these may impact your experience.

Cookie NamePurposeDuration
preferred_langRemembers your preferred display language6 months
currency_prefStores your selected currency for price display30 days

Marketing & Targeting Cookies

Consent Required

These cookies are used to deliver advertisements more relevant to you and your interests. They may also help measure the effectiveness of advertising campaigns.

Cookie NamePurposeDuration
_fbpFacebook Pixel — tracks conversions from Facebook ads3 months
IDEGoogle DoubleClick — display advertising and remarketing1 year
Section 3

Third-Party Cookies

In addition to our own cookies, we use third-party services that may set cookies on your device. These are governed by the respective third parties' privacy and cookie policies:

Google Analytics

Website traffic analysis and user behavior insights

View Privacy Policy →

Facebook Pixel

Advertising measurement and campaign optimization

View Privacy Policy →

Google Ads

Remarketing and conversion tracking for advertisements

View Privacy Policy →

WhatsApp Business

Chat widget and customer support communication

View Privacy Policy →
Section 4

Managing Your Cookie Preferences

You have full control over which optional cookies you allow. You can manage your preferences in the following ways:

Our Cookie Banner

When you first visit our website, you will see a cookie consent banner where you can choose which categories of cookies to accept or decline. You can update your preferences at any time from your browser settings.

Browser Settings

You can also control cookies directly through your browser settings. Here are links to cookie management instructions for popular browsers:

Please note that disabling certain cookies may affect the functionality of our website. Strictly necessary cookies cannot be disabled as they are essential to site operation.
Section 5

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, no universal standard exists for interpreting DNT signals. Our website may not respond to all DNT signals, but we honor your cookie consent preferences as configured through our cookie banner or browser settings.

Section 6

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will notify you of significant changes by:

  • Posting a notice on our website
  • Updating the "Effective Date" at the top of this policy
  • Where appropriate, sending you an email notification
Section 7

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

SerendiaTours

No. 266/06, Mahara Nugegoda, Ragama, Sri Lanka
+94 74 4147 609
serendiatours@gmail.com

Related Policies

This Cookie Policy was last updated on 23 August 2026. We may update this policy periodically to reflect changes in our use of cookies or applicable regulations.